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Shipping/Exchange/Cancellation Policy

SHIPPING POLICY

We care for you specially when it is the matter of your health, and thus we ensure that all the products you receive from us are on time, of the best quality and in the optimum condition. We have an extensive Pan India coverage of couriers to accelerate the process of product delivery at your address.

We put our best efforts to deliver the product within 3-5 working days after it gets dispatched from the warehouse, depending upon the location of the shipment. However, under some unavoidable circumstances, your order might take longer to be delivered.

Free shipping is available on orders valued Rs. 500 or more.

You will not be eligible for FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 500.

CANCELLATION POLICY

COD Orders: You can cancel your COD order anytime before its shipment.

This can be done as mentioned:

My Account > My Orders > View Details > Cancel

Note – Once the order is shipped, it will not be cancelled

All the rights to cancel any order without explanation are reserved with Omron Healthcare, in case, where required circumstances could not be fulfilled. The company will make sure that all the communication related to the cancellation of the order and refund of the amount will be done in reasonable time duration.

Exchange Policy

We at Omron Healthcare challenge ourselves continually to work for the betterment of society where every individual enjoys good health and comfortable living. We work hard to deliver exceptionally good quality healthcare products at the most competitive price in the market.

If the purchased product does not meet your expectations, you can easily return it within 7 days of delivery either by calling us at 1800-419-0492 (Working hours: Monday to Friday, 9.00 am to 5.30 pm) or by sending us an email at callcentre@ap.omron.com with in 24hrs of Delivery.

Terms and conditions for return/exchange:

Return Policy is implied only where the product has defect or damage. We do not accept returns in case of wrong product selection made by customer. Also, general reasons such as not liking the color, design, fit etc. would not be considered for return. We suggest you to go through all product specifications, images, description, fit/size etc. before purchase.

Product should not be damaged and must be returned with complete accessories and original packaging.

Shipping Charges if any shall NOT be refundable.

If the product that you received is defective or damaged, please inform the company within 24 hours of delivery via email at callcentre@ap.omron.com  or by calling us on customer care at 1800-419-0492. Our customer care executive may call you to know the exact condition of the product.

You can also choose to send back the product through courier within 48 hours after raising a return request.

In case, the returned product does not meet the aforementioned conditions, it will not be accepted and will be returned back to the customer at their expense and the amount will not be reimbursed.

Kindly ensure that the returned product is securely packaged in original packaging to avoid any damage during transportation.

Please note that our pick-up facility is available in selected locations only.

All our policies are subject to change. Kindly visit www.omronbrandshop.com for the latest policy updates.

Refund Policy:

In case of customer request for Refund, it will be processed through NEFT within 10 working days after the quality check has been done on the given product.