Warning - Beware of Counterfeits! Purchase only from our authorized sources to ensure you receive genuine products.
A replacement request will be accepted if:
Requests must be raised within 7 days of delivery.
Note: Please record a video while unboxing the product to have proof for replacement requests. A video will help substantiate claims related to missing parts or products that are defective upon delivery.
We suggest you go through all product specifications, descriptions, images, fit/size, etc. before making the purchase.
The product should not be damaged and must be returned with complete accessories and original packaging.
Shipping charges, if applicable, shall not be refundable.
Refunds will be processed only if replacement is not possible due to stock unavailability.
To initiate a request, contact our customer support at 1800-419-0492 or callcentre@omron.com and share:
Our team will review the request and respond within 48 hours.
Once approved, pickup of the defective product will be initiated. Once we receive the product, we will verify the claim and dispatch the replacement.
In case the returned product does not meet the conditions, it will not be accepted and will be returned back to the customer, and the refund will not be processed.
Kindly note that our pickup facility is available in selected locations only.
All our policies and procedures are subject to change.