Grievance

Grievance — Share Your Concern

We are sorry to hear that your experience with OMRON did not meet your expectations.

Your feedback matters to us deeply, and we treat every concern with the seriousness it deserves. Please share the details of your complaint below and a member of our Customer Care team will reach out to you within 2 business day.

Before You Submit

For faster resolution, you may also reach us directly:

Toll-Free: 1800-419-0492

Monday to Friday, 9:00 am to 5:30 pm IST (excluding public holidays)

Email: callcentre@omron.com

Full Name

Email Address

Mobile Number

Order Number (optional)

Product Model (optional)

Nature of Complaint — Product Issue / Delivery Issue / Billing Issue / Return or Refund / Other

Describe Your Concern (max 1000 characters)

What Happens After You Submit?

Acknowledgement: You will receive a confirmation email within 24 hours.

Review: Our team will assess your complaint and may contact you for additional information.

Resolution: We aim to resolve all complaints within 5 to 7 business days. Complex cases may take longer and we will keep you informed throughout.

Grievance Officer — India

If your concern relates to the use of your personal data, please contact our designated Grievance Officer:

Name: Milind Gunjal

Email: pdp-omcp@omron.com

Phone: +91 124 7122700

Address: OMRON Automation Pvt Ltd, 6th Floor, B-Block, Sewa Tower,

Plot No. 19, Sector-18, Udyog Vihar, Maruti Industrial Complex,

Gurgaon, Haryana 122008, India

Beware of Employment Scams

OMRON does not authorise any external party to conduct recruitment drives or extend employment offers on its behalf. OMRON will never ask for financial commitment from a candidate as a pre-employment requirement, nor contact candidates via WhatsApp, Telegram, or any social media platform.

If you receive any such communication, please disregard it. OMRON bears no responsibility for the actions of fraudsters or their consequences.